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Shipping and Returns

Shipping and Returns

RETURNS POLICY

If you are not completely satisfied with your purchase, simply return the item to us in the original condition within 30 days of receipt and we will issue a full refund. Alternatively, if preferred, we will exchange the item. The cost of returning the item to us is your reponsibility.

Damaged or Faulty product. Should one of our Puregold water filters arrive damaged or faulty, we will gladly replace the unit, or if preferred issue a full refund. We will also cover all delivery charges in relation to return of goods

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING & HANDLING 

Cost of freight throughout Australia is included in all water filters over $50. Replacement cartridge orders require a minimum order of $50.00 to qualify for freight free. All orders under $50.00 attract a $10 .00 freight charge. ALL PRICES INCLUDE GST.

WA orders incur a small freight charge of $20 for complete units, with all replacement cartridges freight free and all Reverse Osmosis units $30.

Delivery time frame - Shipped within 72 hours, any delays will be advised by email.

With the continued increases from Australia Post, postal orders under $50, will be subject to a $10 freight charge.

In most cases, your order will be shipped same day or following day, with a maximm of  3 - 4 working days from order receipt.   All large unit orders where possible, are sent by Fastway Couriers, with overnight delivery to Sydney, Brisbane, Sunshine coast, 2 days to Melbourne, Adelaide and Canberra.  Perth large unit orders are also sent Fastway Couriers with delivery 7 - 10 days.

We accept full responsibility and liability for any goods lost or damaged in transit.

Most replacement cartridge orders outside of Queensland are sent Express Post, or Parcel Post Plus with tracking within Queensland.

 

We Accept

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