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Shipping and Returns

Shipping and Returns


If you are not completely satisfied with your purchase, simply return the item to us in the original condition within 30 days of receipt and we will issue a full refund. Alternatively, if preferred, we will exchange the item. The cost of returning the item to us is your responsibility.

Damaged or Faulty product. Should one of our Puregold water filters arrive damaged or faulty, we will gladly replace the unit, or if preferred issue a full refund. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Cost of freight throughout Australia will attract a $12 .00 freight charge. 

WA orders incur a small freight charge of $20 for counter top and undersink units and replacement cartridges, and all Reverse Osmosis units $30.

Delivery time frame - Shipped within 72 hours, any delays will be advised by email.

In most cases, your order will be shipped same day or following day, with a maximm of  3 - 4 working days from order receipt.   All large unit orders where possible, are sent by Fastway Couriers, with overnight delivery to Sydney, Brisbane, Sunshine coast, 2 days to Melbourne, Adelaide and Canberra.  Perth large unit orders are also sent Fastway Couriers with delivery 7 - 10 days.


We Accept

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